Friday, December 29, 2017


The dead of a Peterborough winter. Snow, slush, grey, wet, bitter cold; all these are the benchmarks of our short days and long nights. Underfoot, gravel, filthy ice, cigarette butts, and frozen dog shit in sedimentary layers pave our buckling sidewalks. Spring sunlight and greenery are all too remote to be imagined. So we retreat to our screens, our friends, our families, and to whatever sustenance we can find in music. Is it not a glorious accident that ReFrame, Peterborough’s brilliant documentary film festival, always falls at exactly the midpoint of winter? If we can make it to ReFrame at the end of January, we can make it through the gloomy season.
I’ve tried all these coping strategies; they all help. But none of these distractions come close to my drug of choice: I watch NHL hockey. Even more incriminating, I am an unrepentant Habs fan.
Back in the day, such a hockey confession would be like blurting out that I couldn’t wait for the next WWE Smackdown during a seminar on Shakespeare’s sonnets. In my university days, hockey was seen as very uncool; a guarantee of permanent, woebegone celibacy. Only the seedy regulars in dingy bars watched hockey. Everyone else had better things to do on a winter evening.
Then, sometime around the millennium, the heavenly constellations shifted. Rule changes made the game faster. Better refereeing eliminated the tedious clutch-and-grab play. And the pros began playing beautiful hockey again, albeit sporadically. Who can forget Canada—5 USA—2, at the 2002 Salt Lake Olympics?
While there is still much to loathe about the NHL, in Peterborough, as in the rest of Canada, hockey is many things.
First, hockey is a business. The bulbous salaries of the players are obscene. Tickets to games in top-market cities like Toronto require a bank loan. The schedule is far too long: hockey in April, OK, but not hockey in June. There are too many trades. The fact that cities like Anaheim, Los Angeles, Phoenix, and now Las Vegas have NHL hockey teams while Regina, St. John’s, Quebec City, and Halifax do not speaks to the power of the dollar to control who sees the game. Given the speed and size of the players, the rinks are too small. But larger rinks are not built because of costs.
Hockey is a reflection of our national culture, warts and all. The crowd cheers for the crushing checks and fights. The game is far too gladiatorial; there are too many malicious hits to the head. Rough play too often stifles skilled, smaller players. The ethos of today’s hockey promotes dubious cultural linkages with a faux nationalism that, in the rants of Don Cherry, gives voice to a jingoistic celebration of so-called Canadian values that is truly cringe-worthy. Occasionally, Coaches Corner on Hockey Night in Canada is indistinguishable from Fox News. Of course, Cherry is free to indulge in his right-wing advocacy from his TV pulpit, but could he focus more on the performance of the right-wing (and other) players on the ice and less on the right-wing politicians he loves to promote?
NHL hockey is environmentally unsustainable. Hockey used to be played outdoors on natural ice. That was before global warming changed the rules. Now, the environmental footprint of the NHL is atrocious. Flying around North America to play hockey on artificial ice in cities with palm trees in winter is ludicrous.
Hockey is about drama. If there is compelling storyline between two evenly matched teams, as during a playoff elimination game, then a hockey game can transcend all our expectations. Such a game can produce a dramatic moment that even Shakespeare cannot touch. We watch a play for the performance, despite the fact we know the ending. But we don’t know the ending of a decisive hockey game between two great teams. On September 28, 1972, the iconic William Hutt was performing a matinee of King Lear at Stratford, when he turned to his audience after the storm scene on the heath and brought the house down with these simple words: “Ladies and gentlemen, Canada has just defeated Russia, 6 to 5.” Hutt later said that it was the largest round of applause he had ever heard in a theatre.
But most of all, hockey was be the game of our childhoods. Our nostalgia for the hockey we knew as children gets roughed up by the realities of the hockey we know as adults. Adult cynicism trumps childhood wonder.
Still, when I remember growing up in Montreal, hockey was my religion. The last organized, league team I played for was the Montreal West Central Pee-Wees back in the 50s. Someone’s father knew someone high up at Molson, which meant that my team—privileged anglo kids from the suburbs, oblivious to the gifts of class—got to play its final playoff game early one Sunday morning at the Montreal Forum, the Temple Mount of hockey for a kid.
After the game, we wandered around the cavernous old building unsupervised. I felt as if I had broken into a cathedral. Complete silence. Down one corridor we saw a bright room open with all the lights on. A salty smell in the air. We walked in. The sweaters from the previous night’s game were hanging up to dry, names and numbers facing out: Olmstead 15, Bouchard 3, Lach 16, Plante 1, Harvey 2 and Richard 9…. We had stumbled into the Canadiens’ dressing room. This was the Holiest of Holies. I remember seeing the quote from John McCrae’s Flanders Fields painted on the wall above the sweaters: “To you from failing hands we throw / The torch; be yours to hold it high.”
We touched nothing; we told no one.
Does hockey still matter? Probably not. Its time has passed. Or has it? Would a ten-year-old today feel the same way about seeing the Habs’ or Leafs’ dressing room? My reverence for the game may be dated. But the idealized mythology of hockey still exists on an organic level—despite the big business, digital swirl, and politics of hockey. It’s just that today’s fan culture uses different codes. The lyricism of the game is still there. Magic can still happen on the ice, if only we let ourselves see it.

Friday, August 11, 2017


Why we need to break out from the Hunter Street Bubble

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Sitting on the patio at the Only on Hunter Street on a warm summer evening, cold drink in hand, indie tunes wafting across Jackson Creek from the Garnet, and a gallery of friendly faces in the crowd, you may be forgiven for concluding that Peterborough is the best small city in Ontario: all around you, you see people having an awesome time; they look stylish, interesting, and in love with life. An intriguing mist of evanescent pheromones hangs in air, like subtle perfume. Beware! You are falling prey to the seductions of the Hunter Street Bubble.
When you are in the Bubble, especially at the Only, all of Peterborough is cool and hip.
The craft beer you are quaffing is a gateway drug for this delusion. Hunter Street is the home turf of the alleged Usual Suspects. This alluring hipster paradise is particularly dangerous to aspiring election candidates; Peterborough is far more than the Hunter Street Bubble. I learned this the hard way when I ran for council in 2014.
If you watch City Council meetings, you have heard the Usual Suspects making presentations; these are the advocates for an array of good causes: progressive urban planning, better cycling infrastructure, and more action on poverty, to name a few. Some City Hall politicians believe that there are only about 50 activists in town who stand in the way of getting things done. An accurate view or a manipulative dismissal?
Now it is time to pay your tab, sober up, and head to the suburbs.
You will soon find other bubbles of which you are not a member. That’s fine, because you may not like them. What you may not know is how much they don’t like you. Fans of the Hunter Street Bubble tend to live downtown, be anarchists or at least left-of-centre, and be suspicious of unrestrained economic growth.
But the Usual Suspects aren’t a coordinated resistance to all the growth projects being planned by the business community and their allies at City Hall. There is only convenient stereotyping that some use to polarize debates and obfuscate issues. All sides play this game.
Resistance to mainstream policies has deep, partisan roots in Peterborough’s downtown political culture: the Save PDI campaign, the battle to stop the Parkway, the No Casino debate, the fight to save PCVS, the three Monsef campaigns, and the most recent provincial, federal, and particularly municipal elections. Advocates of growth see these resisters as idealistic fools, as tree-huggers with no understanding of how the real world works, and as professional citizens big on criticism but short on positive solutions.
In fact, many of the Usual Suspects who speak up at City Hall own homes, have careers, and hold investment portfolios. They favour smart growth, not growth to the exclusion of everything else. But they have short fuses for backroom deals that benefit those in high places. They are quick to accuse councillors of perceived conflicts of interest before researching all the facts.
The Usual Suspects are maligned, and not always unfairly, as being unduly partisan.
Some local media reporters pounce on this adversarial tendency. Other journalists take a more nuanced approach; they point out the inconsistencies on all sides over controversial issues while at the same time being careful not to annoy City Hall. The advocates of growth are correct in pointing out that the Hunter Street Bubble activists can be horrifically elitist. How often do the hipsters on the patio at the Only have conversations with the homeless on George Street before advocating on their behalf?
So are the Usual Suspects just a metaphor, an identity for a group that doesn’t exist? Whether you consider yourself an activist or not, all you can really control is how your thinking shapes your actions. Those activists inside the Hunter Street Bubble do not do themselves any favours with their stereotyping of the politicians and business leaders they dislike. And they can be intensely exclusionary. How often do known Conservatives drop by the Only? Hardly ever. Why? Ask them.
The 2014 Municipal Election taught us that elections are more about personality and neighbourhood credibility than they are about policies. Sure, policy statements matter. As a candidate, I developed policy statements that were part of my campaign in Northcrest. One of these policies was No Parkway. A mistake? Policies, at least at the municipal level, pale in importance when compared to personal profile, community service, and the strength of community relationships. Relationships, particularly relationships based on trust built up over years of community service, matter far more that policies. Northcrest, as it turned out, wanted the Parkway. I was a downtowner running in the ‘burbs. An unknown. An outsider. I lost.
How well do the Usual Suspects manage their relationships with other groups, like the business community?
Not very well. As citizens, we can choose to perpetuate this animosity, or not. Sure, let’s all work hard to elect a better City Council next year. But can we do this while turning down our contempt for the other side? This year’s Official Plan Review will be another opportunity to reach out to those we don’t agree with and together paint a compelling picture of an aspirational Peterborough of the future. These arch enemies in politics may be our customers, our employers, our students, our neighbours, and members of our families. Together we have to make this community work.
Bill Templeman is a facilitator, career counselor and staff development consultant; he also delivers seminars on teamwork. Bill has lived in town since 2000. In 2014 he ran for City Council in Northcrest.

Drumlins, delusions and Good Samaritans: Cycling 100 km in Peterborough County

Never underestimate the power of the ego to inflict suffering, exhaustion and athletic humiliation upon its host. Last Sunday, I did the Shimano Route 2 bike ride, the 100 km. My first century ride of the season. Today, I am still stiff, lethargic and oozing in profound reverence of my own stupidity. This ride goes north through Lakefield to Stoney Lake, east to Crowes Landing, south on Road 40, then west on Webster Road, then back to Peterborough. On a map, the route looks like a compressed square with a few short sides and one long side, the slog back home.

I thought I was ready. I had done a dozen 30 km rides. I had replaced the drive train on my elderly touring bike and had put on new tires. Like me, my bike's best days are now past, but I can still keep up with slow group rides. As a lifelong weekend warrior, I usually muddle through.

The countryside east of here is a drumlin plain; retreating glaciers left long hummocks of gravel. Cycling on a north-south axis through a drumlin plain, you ride a series of long gentle inclines, long summit plateaus then gradual declines on which you can fly downhill in top gear, feeling much fitter than you really are. When you cross a drumlin plain on an east-west axis, there are many more steep inclines and declines, albeit shorter. This was the long side of my route back home. Here is where I committed the Ultimate Cycling Sin: I walked up a few of these hills, only to fly down the other side and have to trudge up the next one. But I was alone. No saw this shameful cowardice.

My map told me there were many "towns" along my route. But I assumed that the towns on the map, places like Galesburg, Gilchrist Bay, Clarina, Centre Dummer, Cottesloe and Guerin had at least a corner store. No. Many were just a few houses. It was odd to be biking through un"‹-populated mixed bush or farmland and not see any public land. The frequent NO TRESPASSING/PRIVATE LAND signs meant I had two options: stop on the shoulder to rest, or keep cycling.

At the 70 kilometer point, my bike began to feel like a torturer's rack. My neck was stiff, my hands ached, my tail bones stung, and my thighs burned."‹And I had run out of water. "‹Had I had taken on a ride I wasn't ready for?

I thought about stopping at a farmhouse for water, but I kept thinking that the next town would surely have a store. Wrong. Eventually I stopped in the shade to lie down. A Good Samaritan stopped her car and asked if I was all right. After all, there I was, sprawled out at the side of the road like a flaccid jellyfish beached at high tide, helmet off, my bike flat on the ground. I said I was fine; then confessed that I was out of water but that I was close to Peterborough. She said I was still half an hour away; then she mercifully thrust a bottle of water on me. I thanked her profusely but did not think to pay her. She drove off. Only later did I think of taking a picture to somehow thank her.

Memo to self: Next year, before trying another 100-km ride, do a dozen or so 30 km rides, then do a few 50s, then a few 60s then an 80-km ride or two. Or rest on my laurels, the last refuge of aging weekend warriors everywhere.

Bill Templeman is a local writer, and consultant; he is still in denial about the passage of time upon his fading athletic prowess.

Wednesday, June 21, 2017

My Commencement Address to the Graduating Class of 2017

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Bill Templeman, June 3, 2017
Each year at this time the rich and famous are called upon to bestow a little wisdom to the new flock of graduates who are about to be ejected, utterly unprepared, into the trench warfare of life. As Margaret Atwood said in a commencement address she gave years ago: "Even in the best of times, it (graduating) is more or less like being pushed over a cliff, and these are not the best of times."
Oh for the sweet chance to dispense a bit of free advice to this captive audience! If only I could give a commencement address....
But I am neither famous nor rich. So, in spite of my decades of diligent service at becoming who I am today, fame has successfully eluded me. I will never be called upon to give a commencement address.
Too bad. Faced with the gap between my pent-up urge to be a commencement speaker and the continued lack of demand for my services, I will have to be content with this address in absentia.
Herewith is my address to the Graduating Class of 2017:
Dear Graduates, Family Members and Friends:
Beware of fossils like me who are too eager to dispense free advice. Don't listen to what they say about the tangibles -- careers, money and technology. But stay open what they may say about the intangibles -- love, birth, death, the passage of time, taking risks, making decisions and living life on purpose. Remember that you are not the first person in the universe to be young and to face the decision of what to do with your life
Look in a mirror. What do you see? Whatever you see, know that this is the probably the best message a mirror will ever send you. From here on, gravity will begin to charge hefty interest. Make no mistake about it. This is your finest hour. It won't last
Keep staring at that mirror. Now that I have told you that you won't be young forever, consider your priorities. Do things soon that the young do best. Like travelling abroad on the cheap. Or living on Kraft Dinner in a garret as you learn your art, master your field or pursue your dreams. Or climbing high mountains. Or saving the world. Get your adventure juices going and do not postpone them. If you have wanderlust, then now is the time to wander. So do the young things now. Your career can wait.
Remember what I just said about putting your career on hold? Maybe I'm wrong. You can only put your life on hold for so long. Every college town has a scattering of lost souls who never left. They delayed life's decisions for as long as they could until they ran out of time. It's really cool to be in limbo at 23. It's not so cool at 45. Some of the important things to do when you are young- like graduate school or starting a career that needs to be started young, are also things that may restrict your ability to enjoy your youth. Does this contradict what I said earlier?
Living with contradiction is a life-skill you better cultivate in a hurry.
Do not worship other people. They are not you. You have come into this existence with a unique set of gifts. Your challenge is to discover these gifts, explore them with passion and share them with the world. Your are not here to fit into others' expectations of what you should be or mo"‹ld yourself in their image. You are here to become you. Get on with it!
Right now you are on your way up and you believe the world had better make room for you. If only it was true. In fact the world doesn't give a stinking toot about you.
You will have to make your own breaks. You alone are responsible for your own progress.
Another thing: Though no one else will do this for you, you can't do this alone. You will need your friends. Friendship is like oxygen. You can't see it, but it keeps you alive at all times. Cheat on sleep but do not cheat on your friends. Treasure them. In the end they will be like a prudent government bond fund. Nothing flashy, but immensely sustaining over the long term
Question your own assumptions. If you believe a 9-to-5 job is not for you, find out why. You may be right. Or you may be kidding yourself
Beware of ideology posing as reason. Learn how to tell the difference and do not trust those who would counsel you not to do your own thinking.
Regarding politics and saving the world: You will probably have no effect on the unfolding of reality or the Big Picture of History. That doesn't mean you shouldn't try. However, while you may not be able to alter reality, you can alter your attitude towards it. Paradoxically, this alters reality. Try it and see.
Take smart risks. Risk getting to know what you really want to do then risk going for it. Don't compromise your dreams. Ever.
Bill Templeman "skipped his graduation ceremonies, opting to receive his degrees by mail.

Peterborough Deserves Better Civic Engagement

I approach the speaker’s podium. A hush spreads over the hall. “Please state your name and your address.” I comply. “Thank you. You have seven minutes; you will be given a warning when you have one minute left.” I am about to take part in a ritual that is at once sacred and meaningless: I am about to make a citizen delegation—a presentation—to Peterborough’s City Council.

Why sacred? Civic engagement is one of the pillars of municipal democracy. A moment of silence is observed before these meetings. Flags are on display. The National Anthem is sung. These ceremonies send a message: “What we do here matters. Respect us and respect our rules. This is sacred space.”

Why meaningless? These delegations frequently happen after council members have decided how they are going to vote. Delegations from the public are often heard directly before a final discussion and the vote in council. The councillors are merely going through the motions to satisfy a procedural requirement of local and provincial law. The decision in question likely has already been made.

“Thank you for your presentation. Any questions for our presenter?” (a brief pause as the chairperson’s eye sweeps the council) “Seeing none, I thank you.” I shuffle back to my seat, chuffed to have spoken up, but angry. I know none of this matters. At all.

Why is civic engagement in such a dismal state in Peterborough?

How can all of us, the City and its citizens, move beyond the current tone of mistrust and divisive partisanship? How can we make these rituals come alive again? How can we make civic engagement matter?We have a representative democracy; our councillors make decisions on our behalf. While they listen to us, in the end, they decide, not the citizens. If we don’t like their decisions, every fourth year we can elect different councillors. Direct democracy, as practiced in ancient Athens, had citizens making all the decisions. Given the pace of modern life, most of us do not have the time, interest, or ability to study all the issues. We need to embrace the best of representative democracy, then open the windows and let the fresh air and sunshine in. We need open democracy. Here are some practical, low-cost steps City Council could take to really improve the way the City engages with its citizens:

Release key reports issues 10 days prior to the meeting at which delegations are to be heard and a vote held.

Frequently these reports are released only four days before an issue is voted upon, not enough time for citizens to prepare for effective delegations.

Invite citizens into the decision-making process much earlier by welcoming delegations or convening discussions at the outset of deliberations, instead of right before the final vote.

In the campaigns over issues such as the Casino, the Parkway, and PDI, many talented volunteers with substantial experience spoke up. Why not let City Council take advantage of this free expertise?

Redesign the City’s website and enhance its social media posts so that the public knows when decisions are being made and what the opportunities are for citizen input.

Right now, from a civic engagement perspective, the City’s website is a labyrinth of daunting complexity. The site should be thoroughly searchable via keywords, not just report numbers.

Allow real, two-way conversations between citizens and council members.

Delegations are one-way. A citizen can present, councillors can then ask questions, but there’s no dialogue. These conversations need to be between large numbers of citizens and all councillors, not one citizen at a time, standing like a condemned prisoner before a firing squad. Trained city staff or citizen groups like Reimagine Peterborough could facilitate these large conversations. A broader use of citizen advisors, as described in the 
Planning Act’s newly mandated role for citizens on committees, could improve civic engagement.

Augment the content of staff reports to include the concerns of a broader range of citizens.

Currently all staff reports address financial implications. How about including standard sections on implications for environmental and community resilience?

Set up a way for citizens with a specific interest or area of concern to register with City Hall.That way, they could receive all notices and reports related to their area of concern by email.

Better civic engagement would make for better decisions and ultimately more effective governance. The Parkway Extension is now stalled because civic engagement was seen as a nuisance. Defiant citizens responded accordingly and petitioned the government to intervene. Now that project is in limbo, perhaps never to be implemented; a lack of positive civic engagement has costs.

The City has learned from this mistake; the public consultations held prior to the PDI vote were far more robust. City staff and PDI executives were on hand to answer questions. Consultants were hired to survey citizens. While these PDI consultation sessions were also, like the Parkway consultations, largely sales promotions, nonetheless attempts were made to at least acknowledge the importance of civic engagement.

Peterborough deserves better civic engagement. Right now, citizens and councillors talk past each other, not questioning, not listening, and not understanding the other side. We need to have real conversations, not staged confrontations. We need to tell our councillors we want more open civic engagement. Enhanced civic engagement must become an issue in the 2018 election.

Friday, June 12, 2015

Surviving PPDD (Post Peterborough Dialogues Depression): How the Peterborough Dialogues Drove Me Crazy

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Bill Templeman, June 5, 2015
With ionospheric expectations, I joined the Peterborough Dialogues in April.  My full exuberance unleashed, I leapt into my first Saturday morning dialogue, ready for an instant conversion experience.  At last, a place to build community!  At last, a forum in which to find co-conspirators to advance my revolutionary plots!  Somewhere to be and someone to do it with.  Intoxicating phrases burbled like vintage wine from the skillful tongues of our charismatic hosts: ‘let’s hold this field’, ‘let’s create a space’, ‘let’s share our gifts and offerings’, ‘let’s go with the energy in the room and see where it takes us’. It all sounded so optimistic, so positive and oh, so easy.  I really didn’t have to do much. All I had to do was show up, participate, and all manner of warm and fuzzy treasures would spontaneously spring forth, like hot, buttery popcorn, into my lap.  I had reached for what I assumed would be a paper cup of Kool-Aid and discovered instead a crystal goblet of fine Chablis.  I was an easy drunk. 
Ten weeks later, bitter reality has set in.  The earth has not moved.  The fine Chablis turned out to be grape Kool-Aid after all.  I’ve sobered up.  The issues that brought me to the Dialogues are still unresolved.  I made a few connections, but everyone has busy lives and the way forward is murky.  Why the let-down?  
First, a confession: I am a survivor of a stifling education system that does a pretty thorough job of eradicating the notion of having any agency over my own learning.  Not only did I go through elementary and high school, but then I succumbed to 8 years of post-secondary schooling that burdened me with two degrees and a teaching certificate.  To add to this millstone of sin, I taught school for 6 years and still teach contract courses at Fleming College.  So I am very skilled in matters of passive education.  I can dissolve your motivation and bore you to exhaustion with the worst of them. But what has this sorry tale of woe got to do with my bad case of PPDD?
Simply this:
I have forgotten how to learn.  I have heard (and voiced) a number of dis-satisfactions with the Dialogues.  In my case, these complaints boil down to issues of my own agency.  I have forgotten that I am in charge.   If I could press ‘rewind’ on my life, go back to April and restart the Dialogues, I would memorize the following the following 8-Step PPDD-Prevention Protocol:
·         I am responsible for my own learning
·         If I want something to happen, I must make it happen
  • I have agency
  • "Someone should" is henceforth banned from my vocabulary
  • We co-create our logistics.  Ptbo Dialogues Hosts are equal players, not Ringmasters
  • The Hosts provide the kitchen and the pots.  I have to make the stew myself
  • If I make a commitment, I need to keep that commitment
  • This is not like school  -- the learning happens bottom-up, not top-down
My hope is that this 8-Step Process will help other PPDD sufferers come to terms with their own afflictions.  Don’t let the Dialogues get you down!  I have a hunch, and I am pretty sure I am right on this one; there are lots of other kindred spirits out there.  We are not alone; together, we can rise up and take charge.  There is hope.  There is a cure.  But we’ve got to do it for ourselves.

Monday, September 9, 2013

Organization Politics - This post is the first chapter in my new book, "Leadership Basics for Frontline Managers". This book was published by CRC Press (Taylor & Francis) in March, 2014.  To see the book, click here  then click on the Google Preview button to browse the first 25% 
Find me via email: info(at)ascentassociates(dot)ca or visit my web site or blog 


Imagine what your work would be like if the fear bred by organizational politics did not exist.  Imagine workplaces in which employees were encouraged to tell the truth, no matter how unpalatable this truth might be for their executives.  Imagine what coming to work every day would be like if integrity was the primary operating principle.

Any organization that is dominated by extreme levels of organizational politics can become toxic and fail.  When I worked for a company in the financial industry, I was hyper-concerned about conforming and getting ahead.  I wore the right clothes, worked the right amount of hours, contributed during meetings in appropriate ways and in general did my best to fit in, to be highly valued and to get promoted. Or so I thought. 

When my firm began to take imprudent business risks, the rumor mill ran wild.  I remember being told by a colleague that someone in accounting had said, “You just wouldn’t believe what the executive team is telling us to do with the books!”  The numbers were being manipulated to hide the true picture from shareholders, yet very few of us were willing to become whistle blowers.  Very few of us dared to challenge the directions that were coming down from the executive suite. The company’s share price gradually slid from over $20 to below 50 cents.  Terminations became the order of the day.  Eventually the company was sold.
The corrosive fear that undermines organizational success has a long history.  Writing shortly after the end of World War II, Admiral John Godfrey, the former Director of Britain’s Naval Intelligence Division, in analyzing ‘Operation Mincemeat’, a highly successful wartime deception conducted by British agents, identified two major weaknesses of the Nazi’s espionage establishment: ‘wishfulness’ and ‘yesmanship’.  These words are strictly the good admiral’s concoctions.  Yet wishfulness and yesmanship have changed the course of history.  And they are still with us today, every day of the week, at work and at home.

As definitions for wishfulness and yesmanship do not appear in any dictionary, I’ll use my own.  Wishfulness is that tendency among individuals and organizations to believe information that supports their own view of reality while simultaneously rejecting all contradictory information. Godfrey believed that the Nazi high command, when presented with two pieces of contradictory information, was “inclined to believe the one that fit in best with their own previously formed conceptions”.

Yesmanship is the tendency of those with less positional power to agree with those who have greater power, mainly out of fear. Yesmanship feeds on fear of authority; the greater the fear, the stronger the tendency toward blind yesmanship.  Yesmanship is an enabling behavior for wishfulness.  Wishfulness, particularly in organizations in which there are dire consequences for insubordination, can give rise to deadly levels of yesmanship.
Milder forms of yesmanship occasionally take a seat at almost every corporate or government boardroom.  Fearful employees learn instinctively to deliver the news they believe their harried bosses want to hear.  Wishing to avoid an argument, employees will spin information for each other by hiding in yesmanship.  “Don’t make waves”.  “Tell her what she wants to hear and you’ll be fine”.

In the Nazi military command hierarchy that Godfrey analyzed, lower ranked personnel would deliberately distort information in order to crawl higher in Hitler’s estimation.  Yesmanship became integrated into strategic decision making at the highest levels of the Third Reich. In this rigidly hierarchical military structure, no one dared say “no” to the powers above.  Wishfulness and yesmanship ultimately destroyed the Nazi war machine.
What power does wishfulness and yesmanship have in your organization today?  Who could give you an honest answer?

We all know what organizational politics can feel like.  We all know the almost imperceptible sense of caution, of carefulness, of not wanting to communicate the wrong message.  We all know the importance of maintaining a professional image, or being seen to be a worthwhile contributor, of being perceived as someone who is ‘onside’ with current directions and plans.  All of which is not to say that by being careful, considerate, conscious of one’s image and messages we are somehow sabotaging our careers.  Far from it.  But it is a question of degree.  How careful do we need to be?  We all know the cost of not being careful enough.  But do we understand the cost of being too careful?

The costs of allowing these forms of organizational cowardice to become the norm could be immense.  What can we do to ensure that wishfulness and yesmanship do not distort our business planning and operational decision- making?   How can we encourage people to speak their truth?  How can we build an organizational culture of high integrity?

·                     Everyone, from the CEO on down must, to paraphrase Ghandi, be the change they want to see in their colleagues.  If you want the truth, you must speak the truth and be the truth
·                     Encourage debate and dialogue.  Welcome challenges, welcome questions, welcome demands for explanations and above all, welcome alternative ideas that conflict with your own assumptions
·                     If you are a leader, make a point of hiring people who are likely to disagree with you on business issues.  Conflict can yield creative resolutions that would never see the light of day had passive politeness been the name of the game
·                     Instead of arguing with dissenters, ask for explanations of their thinking.  “How did you come to that conclusion?  Please walk me through your thinking process.”  Listen first before fighting back
·                     Treat everyone according to a set of explicit and worthwhile values.  This is not about posting flowery vision statements everywhere.  This about your behavior, or more accurately, how you treat people, all people, every day
·                     Build a culture of trust by demonstrating trust.  You must believe in the people you work with.  You believe that they have the best of intentions and that they fully deserve your trust
·                     Show your commitment by demonstrating everything you believe in through your own behavior
·                     Developing a culture free of wishfulness and yesmanship does not depend on the oratorical skills of a Barack Obama.  Developing such a culture depends on being conscious at every moment of the messages you are sending through your every action.  People learn much more about you as a leader by watching your actions as opposed to listening to you or reading your words
·                     Beware of ‘Groupthink’, that creeping sycophantism wherein people to try too hard to fit in.  Cherish your dissenters and critiques.  At times they may be frustrating to deal with, but you can always count on them to speak their truth

Remember that conflict can, up to a point, be a sign of organizational vitality.  If people really care about their work, conflicts will sometimes happen.  By all means do your best to resolve these conflicts, but don’t prevent them from springing to life.  They could be a healthy sign.

  • AS A LEADER, MODEL THE CHANGE you want to see in others
  • ENCOURAGE DEBATE and disagreement; cherish dissenters
  • EMBRACE CONFLICT; ask dissenters why they disagree with you
  • TREAT EVERYONE with an explicit and worthwhile set of values everyday
  • BUILD TRUST by demonstrating trust
  • BE SURE to practice what you are preaching
  • BE CONSCIOUS of the messages you are sending through your actions

School Reform - This article appeared in the June 25, 2013 edition of the Peterborough Examiner.  Edited versions of this piece also appeared in the Hamilton Spectator and the Orillia Packet & Times

My new book, "Leadership Basics for Frontline Managers", was published by CRC Press (Taylor & Francis) in March, 2014.  To see the book, click here  then click on the Google Preview button to browse the first 25%.  Find me via email: info(at)ascentassociates(dot)ca or visit my web site or blog 



Across Canada public school enrollment is dropping.  The Kawartha Pine Ridge District School Board is considering the closure of a number of facilities, including South Monaghan Public School.   During the 2006-2007 academic year, South Monaghan had an enrollment of 152 students.  This year that school’s enrollment dropped to 110, a decline of 28%.  The Board believes it has no choice.  This scenario is playing out across the country, with the exception of high-immigration areas such as Toronto.

For education planners and school boards, this means excess capacity and an opportunity to build more efficient alternatives.  The conventional wisdom is to close half-empty schools.  The preferred term for “school closure” is “school consolidation”.  Small neighbourhood schools with falling enrollment are being closed with their students being bused to much larger, consolidated schools.  Busing kids to school is seen as a worthwhile trade-off in order to provide more modern facilities that can offer a larger range of courses.   School consolidation is assumed to be a way of creating greater efficiencies while providing enhanced opportunities for students.  Both these assumptions are wrong.  As the following research shows, closing schools  
doesn't save money and the resulting large, bus-fed schools produce inferior academic and behavioural outcomes.
U.S. researchers have shown that the cost savings touted by proponents of school consolidation rarely materialize once the small neighbourhood schools are closed.   Why do Canadians steadfastly refuse to learn from U.S. mistakes?  Recent U.S. research ( shows that the cost savings from school consolidation are not born out in fact.

“• In many places, schools and (school boards) are already too large for fiscal efficiency or educational quality; deconsolidation  is more likely than consolidation to achieve substantial efficiencies and yield improved outcomes
• Financial claims about widespread benefits of consolidation are unsubstantiated by contemporary research about cost savings …  The assumptions behind such claims are most often dangerous oversimplifications.   School closures often result in extra costs due to more mid-level administration, added expenses of transportation, management, and the like
• Claims for educational benefits from systematic statewide school and (school board) consolidation are vastly overestimated and have already been maximized. Schools that are too large result in diminished academic and social performance…
• Overall, state-level consolidation proposals appear to serve a public relations purpose in times of fiscal crisis, rather than substantive fiscal or educational purposes”

. Allan Lauzon, a researcher at the University of Guelph concludes. "The literature has highlighted a number of issues that need to be considered in the context of …. school closure and board consolidation.  First, there is little empirical evidence for cost savings that can be realized through consolidation …. The literature reveals that this is a contentious issue and that differences in outcomes are dependent upon on how administrators and politicians calculate the costs and savings. The alleged savings that can be realized at this point appear to have more to do with rhetoric and ideology than it has to do with the empirical realities of what we currently know.” (

If school consolidations do not save money or provide better learning outcomes for students, why are they unfolding with such disastrous regularity?   Why are we wasting tax dollars on solutions that we know will not work? Are there any policy alternatives to school consolidation? School boards everywhere maintain that the easiest solution is to close small schools with declining enrollment. While closing schools is indeed the easiest solution, it is not necessarily the best solution. A better solution, albeit a solution requiring more work by school boards, would be to seek partnerships with other education institutions, social service agencies and appropriate community groups to share the use and costs of school facilities.  Keep small neighbourhood schools open by sharing building space with others.  Make more effective use of technology to provide enriched curriculum in smaller schools.

South Monaghan P.S. has a capacity of 210.  With a current enrollment of 100, there would be lots of room to share with a community library, seniors recreation program or other community group.  The school board would earn much-needed rent revenue, the local community would keep its school and young students would not have to spend hours riding buses every week. The board has reviewed one of these research reports and concluded that "Teachers, not school size, make the difference in optimal student success.  There is no single outcome to indicate what makes a school better or best when it comes to size." 

According to Dr. Kenneth Leithwood of the Ontario Institute for Studies in Education, "Smaller schools are generally better for most purposes.  The weight of evidence provided by this review favours smaller schools for a wide array of student outcomes and most organizational outcomes as well." (

Are government and school board leaders aware of these research findings concerning negative cost savings plus inferior academic and behavioural outcomes for large, consolidated schools?  Why do school board administrators choose to ignore these research findings?  Is the Minister of Education aware of these research findings? Or do these findings clash with an outdated ideology?  For more information, please visit